This software seemed like a great idea – something that would automatically backup my files as and when they'd changed. Unfortunately the reality fell far, far short of the promise with software that functioned very poorly and support to match. Functionally this software looks very good. You create backup 'plans' in which you decide where you want the backup files to go and then select which areas you want to backup. This you can do by selecting from a set of quick picks, e.g. My Documents, My Pictures, My Music etc; or you can select directories from the file system or you can choose files by their Tag. Grand. Once you chosen the files to backup the Memeo goes off and makes an initial backup of everything you've selected. CPU usage during this process is very high, which is only to be expected really, so it's best to start this process at night or let it run over a weekend. After the initial copy has been made then Memeo runs in the System Tray and every time you save a file it gets backed up. You can also keep a number of copies of files, which is good for things like documents. So things were going well for me and my Memeo. I created a few plans to backup everything I have on disk, documents in one plan, pictures in another…. Away Memeo went merrily backing everything up. However after a couple of days I noticed that when I saved a file there was no longer a little pop up to say the file had been backed up. When I opened Memeo I found that all the backup plans had stopped working several days before. There's an active support forum for this product so I posted my problem and got a response from someone in Memeo support:
Delete all the backup plans in the file system and start again.
Now to me that doesn't sound like a solution, it sounds like a desperate measure. Not being offered any alternatives that's what I did. There are instructions in the forum for 'reactivating' a backup; but these didn't work as documented so I deleted all my backups and started again. However the same thing happened again a few days later. I reported the problem again and was given the same response; start again. Even after emailing the log files to Memeo support the response was; delete all the plans and start again. To cut a long story short here I've done this 'start again' process at least 5 times now. I've had Memeo customer support do a remote access session on my PC to try to find the problem. After that they downgraded my Memeo version from Premium to Standard; but the same thing happened. After that their suggestion was (you've guessed it) delete all the plans and start again. In addition to the problem with the plans that stopped working I've also had he following issues with the software:
- With all plans suspended (paused) the software was still using between 50% and 90% of the CPU (Intel Core 2 2.13GHz). This meant I couldn't just pause the plans, I had to quit the software altogether.
- Once I got to more that 5 plans they'd (the plans) would start disappearing off the list meaning I could no longer edit their configuration or remove the plan.
- Plans could not be reactivated once a plan had been deleted. I was a case of starting the whole thing again from scratch.
In defense of the software I will say that I'm running it on Vista Ultimate SP1. Maybe it runs fine on XP; but given the activity in the support forum and the huge FAQ list of issues I'm not convinced of this. I've given the software one star because
- Louder Voice won't let me give it 0 stars
- It deserves something for being a good idea
If I ever get the software working properly I'll update this review.