Comments on: Review: Memeo Autobackup Premium

By: David Hollingworth

David Hollingworth — Thu, 23 Dec 2010 06:41:19 +0000

Hi All. I'd like to say thanks to everyone whose found this review useful and taken the time to comment.

The software has moved on since this review was posted over 2 years ago and so I've decided to close the comments on this review. If you have problems with the software please contact Ross on his email address.

If I get the chance (busy schedule) I'll review the latest version of Memeo and hopefully find it a better product.

In the meantime, good luck with your backups and recoveries.

David

By: Ross

Ross — Thu, 23 Dec 2010 00:13:17 +0000

As I don't check this blog very often, please contact me directly if you are having any issues with Memeo software. I can be reached at ross@memeo.com.
Thank you.

By: Leon

Leon — Wed, 24 Nov 2010 16:52:49 +0000

I got Memeo with a 1TB external HDD two days ago. Initially it worked fine, then I installed the Premium (Trial), and it worked fine for a day. Then decided to delete the initial plan from the dashboard, then a manual delete. Created a new plan. Constant slow scanning, and saving only here-and-there …. approx 150 MB saved after more than an hour. No error files. I use Win XP with latest updates (work on an academic campus) and use a Lenovo Laptop. We use McAfee anti-virus. Cant waste so much time on a problematic backup package. I did notice a note that stated the Premium has a limit of 50 000 files … I have 100 000 plus. 24 Nov 2010. CPU usage reach very high at times.

By: Ross

Ross — Tue, 27 Jul 2010 19:18:34 +0000

Hi Jahk,
Were you running the most recent version of Autobackup (ver. 4.5)? Older versions of the software could exhibit the behavior you saw under rare circumstances. If you are interested I’d be happy to send you a new version. Just contact me at the address below.
Sorry for the inconvenience.
-Ross (ross@memeo.com)

By: Jahk

Jahk — Tue, 27 Jul 2010 04:14:24 +0000

A space hog. Suddenly, I had zero disk space available warnings, spent all day cleaning out files, 2% available.
Kept seeing “Memeo” whenever T attempted defrags or cleanups so I deleted it.
Voila! 74% now available. I am done with it.

By: Ross

Ross — Fri, 19 Feb 2010 18:36:12 +0000

Hi Mark,

I’m sorry you are experiencing issues with Autobackup.
Can I have one of our Support engineers reach out to you directly? It would be interesting to look at the logs to see what is happening under the hood. There may be some interaction with another process or application causing the issue, since it doesn’t sound like there are any active backups occurring.

You can contact me directly at ross@memeo.com.

Thanks,

-Ross

By: Mark

Mark — Wed, 17 Feb 2010 20:13:37 +0000

Hi all,
I’m trying to work through the high CPU drag issue. 33% to 50% on a Core2 Duo (XP)seems a bit much. Even after leaving the machine running unattended for hours, which would seem to let it sort itself out, no real noticeable pattern. Interestingly, I only have that issue on one or two machines, there are others here that don’t seem to be bothered. I’m going to look into it further and hope. Version 4.50.5735 currently.

By: Ross

Ross — Mon, 15 Feb 2010 19:31:05 +0000

Hi Tom,

This discussion is not about defending anything. It’s about giving folks help who have experienced issues with the Memeo Backup software. If you would like some assistance, I would be happy to get you connected with one of our technical support engineers.
Without know the specific details, its difficult to say exactly what the issue is with your installation. But from looking at our entire user base, your issues are not consistent with what we are seeing in the field. That’s all I am saying here.

Please feel free to contact me directly at ross@memeo.com.

-Ross

By: Tom

Tom — Sat, 13 Feb 2010 23:41:54 +0000

Ross, you appear to be blindly defending this product. I can also confirm the same things they are saying and in the latest version oF Memeo Premium. This software is junk! Backup plans on WinXP keep coming up missing, high CPU utilization, not all files get backed up, etc

By: Ross

Ross — Mon, 08 Feb 2010 17:53:56 +0000

Hi Erkki,

There will be a .Memeo file corresponding to every single file that was backed up. This file just contains meta data relating to the file (and are ~1K each). All these files are contained in the destination backup folder, so you can simply delete the folder to get rid of them.
Normally, these files are deleted when the application is uninstalled. If the application is just dragged to the trash, or the destination drives are not available when the uninstall is done, these files will remain.
If you want to preserve the backed up files (and not delete the destination directory), you can get rid of the .Memeo files using the terminal.

If you would like to do this, please contact me directly and I will send you the command to invoke.

-Ross (ross@memeo.com)